Yes, I offer 1-on-1 walkthroughs and can provide simple training sessions for individuals or small teams — especially on common tools like Microsoft 365, Zoom, or basic computer use.

You can book a session directly through our website or email us with your request at support@homestaylucy.com. For urgent issues, I recommend texting or calling (260) 209-4659.

I primarily support Windows computers, printers, Wi-Fi/router setups, and common productivity tools like Microsoft Office, Zoom, and email clients. If you’re not sure, just ask!

I offer remote tech support nationwide. In-person service is available in the Fort Wayne, Indiana area by appointment.

Yes. I only access what’s needed to fix your issue, and no personal files are stored or shared. All sessions are encrypted for your protection.

Homestay Lucy helps with common computer issues like printer setup, email configuration, Windows errors, software installs, and more. Support is available both in-person (local to Fort Wayne, IN) and remotely via secure tools like Zoho Assist.

Yes! I offer three monthly support plans tailored to different levels of tech needs: 🟢 Basic Support — "Essentials" $100/month → 4 hrs basic support Ideal for light tech support and occasional help. 🔵 Basic Support — "Professional" $180/month → 8 hrs basic support Great for regular monthly assistance with everyday tech issues. 🔴 Advance Support — "Business Plus" $200/month → 5 hrs advanced support Designed for small businesses or individuals who need dependable tech help with quicker response times and priority scheduling. 🟣 Advance Support — "Premium" $350 + → 10 hrs advanced support Ideal for businesses that require ongoing, hands-on IT support. Includes extended coverage hours, top-priority response, and the flexibility to handle more complex projects or emergencies as they arise. All plans are billed monthly and are valid until canceled. Please note: Each plan has specific limits on availability, number of support sessions, and response times. These plans do not include 24/7 support. For full plan details and restrictions, please contact me directly or review the terms before subscribing.

Customer satisfaction is very important to me. If you’re not happy with the service provided, please let me know right away and I’ll work to make it right.

I use trusted platforms like Zoho Assist to provide secure and fast remote access to your computer so I can troubleshoot issues wherever you are.

Rates start at $30/hour for basic support (e.g., printer setup, email issues). More advance support are billed at $50/hour. I’ll always provide an estimate before starting. 💻 Basic Tech Support – $30/hour (routine issues that don’t require deep troubleshooting or advanced setup) Printer setup & troubleshooting (connect, install drivers, paper jams) Email setup (adding accounts in Outlook, Gmail, Apple Mail, etc.) Installing standard software (Microsoft Office, web browsers, antivirus) Basic PC/Mac troubleshooting (slow computer, minor error messages) Operating system updates & application updates Password resets and account recovery assistance Setting up OneDrive, Google Drive, Dropbox sync Smartphone & tablet setup (email, apps, Wi-Fi) File organization (folders, desktop cleanup, simple backups) Setting up basic security software (antivirus, firewall, Windows Defender) Connecting peripherals (mouse, keyboard, webcam, external drives) Video conferencing setup (Teams, Zoom, Webex, etc.) Creating and managing user accounts (local users, Microsoft accounts) Training on common applications (Word, Excel basics, web browsing safety) 🔧 Examples of Advance Tech Support Jobs Virus or malware removal Diagnosing and repairing system crashes or blue screen errors Setting up a new computer or migrating files from an old one Configuring a business email system (e.g., Microsoft 365, domain-based email) Networking issues (e.g., printer not connecting to Wi-Fi, slow internet troubleshooting) Installing and configuring specialized software or tools Data recovery from a corrupted or failing hard drive Securing a device after a phishing or breach incident

You're welcome to mention or recommend my services! Please just reach out first so we can align on branding and ensure accurate info is shared.

Yes — I love supporting nonprofits and community-focused organizations. Reach out to see if you're eligible for discounted tech support rates.

Yes! I love collaborating with other IT pros, consultants, and small business owners. If you need extra tech support resources or want to partner on a project, I’m open to discussing options.

Simply reach out via email or the contact form with your idea. Let me know what you'd like to collaborate on, and we’ll set up a time to chat.

You're welcome to refer people to my services — I truly appreciate word-of-mouth support! However, I don't currently offer referral fees or allow my services to be resold under another brand (white labeling). All support is provided directly through my business to ensure quality and consistency.