You can book a session directly through our website or email us with your request at support@homestaylucy.com. For urgent issues, I recommend texting or calling (260) 209-4659.

Rates start at $30/hour for basic support (e.g., printer setup, email issues). More advance support are billed at $50/hour. I’ll always provide an estimate before starting.

💻 Basic Tech Support – $30/hour

(routine issues that don’t require deep troubleshooting or advanced setup)

• Printer setup & troubleshooting (connect, install drivers, paper jams)

• Email setup (adding accounts in Outlook, Gmail, Apple Mail, etc.)

• Installing standard software (Microsoft Office, web browsers, antivirus)

• Basic PC/Mac troubleshooting (slow computer, minor error messages)

• Operating system updates & application updates

• Password resets and account recovery assistance

• Setting up OneDrive, Google Drive, Dropbox sync

• Smartphone & tablet setup (email, apps, Wi-Fi)

• File organization (folders, desktop cleanup, simple backups)

• Setting up basic security software (antivirus, firewall, Windows Defender)

• Connecting peripherals (mouse, keyboard, webcam, external drives)

• Video conferencing setup (Teams, Zoom, Webex, etc.)

• Creating and managing user accounts (local users, Microsoft accounts)

• Training on common applications (Word, Excel basics, web browsing safety)

🔧 Examples of Advance Tech Support Jobs

• Virus or malware removal

• Diagnosing and repairing system crashes or blue screen errors

• Setting up a new computer or migrating files from an old one

• Configuring a business email system (e.g., Microsoft 365, domain-based email)

• Networking issues (e.g., printer not connecting to Wi-Fi, slow internet troubleshooting)

• Installing and configuring specialized software or tools

• Data recovery from a corrupted or failing hard drive

• Securing a device after a phishing or breach incident

Homestay Lucy helps with common computer issues like printer setup, email configuration, Windows errors, software installs, and more. Support is available both in-person (local to Fort Wayne, IN) and remotely via secure tools like Zoho Assist.

I use trusted platforms like Zoho Assist to provide secure and fast remote access to your computer so I can troubleshoot issues wherever you are.

Yes. I only access what’s needed to fix your issue, and no personal files are stored or shared. All sessions are encrypted for your protection.

Yes! I offer three monthly support plans tailored to different levels of tech needs:

🟢 Basic Support — "Essentials"

• $100/month → 4 hrs basic support

• Ideal for light tech support and occasional help.

🔵 Basic Support — "Professional"

• $180/month → 8 hrs basic support

• Great for regular monthly assistance with everyday tech issues.

🔴 Advance Support — "Business Plus"

• $200/month → 5 hrs advanced support

• Designed for small businesses or individuals who need dependable tech help with quicker response times and priority scheduling.

🟣 Advance Support — "Premium"

• $350 + → 10 hrs advanced support

• Ideal for businesses that require ongoing, hands-on IT support. Includes extended coverage hours, top-priority response, and the flexibility to handle more complex projects or emergencies as they arise.

All plans are billed monthly and are valid until canceled.

Please note: Each plan has specific limits on availability, number of support sessions, and response times. These plans do not include 24/7 support. For full plan details and restrictions, please contact me directly or review the terms before subscribing.

I offer remote tech support nationwide. In-person service is available in the Fort Wayne, Indiana area by appointment.

I primarily support Windows computers, printers, Wi-Fi/router setups, and common productivity tools like Microsoft Office, Zoom, and email clients. If you’re not sure, just ask!

Customer satisfaction is very important to me. If you’re not happy with the service provided, please let me know right away and I’ll work to make it right.

Yes, I offer 1-on-1 walkthroughs and can provide simple training sessions for individuals or small teams — especially on common tools like Microsoft 365, Zoom, or basic computer use.