Refund Policy

Refund Policy for Homestay Lucy

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At Homestay Lucy, we strive to provide high-quality IT consulting, project management, and data analytics services to meet our clients' needs. If you are not satisfied with our services, we offer the following refund policy:

1. Refund Eligibility

Refunds may be considered under the following conditions:
✔ Service Not Delivered – If you paid for a service and it was not provided as agreed.
✔ Cancellation by Homestay Lucy – If we are unable to fulfill a booked service due to unforeseen circumstances.
✔ Technical Issues – If a service was affected by technical failures that were within our control.

2. Non-Refundable Services

Certain services are non-refundable, including:
❌ Completed Consultations & Services – If the service has already been provided.
❌ Digital Products & Reports – Custom data analysis reports, dashboards, or documentation that have been delivered.
❌ Client-Initiated Cancellations – If the client cancels a booked session within 2 hours of the appointment (unless otherwise specified).

3. Refund Request Process

To request a refund, please follow these steps:
1️⃣ Submit a Refund Request via email to support@homestaylucy.com within 7 days of the service date.
2️⃣ Include your name, payment receipt, and reason for the refund request.
3️⃣ Refund requests will be reviewed within 3 business days, and you will be notified of the decision.

4. Refund Method

✔ Approved refunds will be issued via the original payment method within 3 business days.
✔ Processing times may vary depending on your financial institution.

5. Contact Us

If you have any questions regarding our refund policy, please contact:
📧 Email: support@homestaylucy.com
📞 Phone: 260-209-4659
🌐 Website: Homestaylucy.com